Adminsitrative Assistant

The Administrative Assistant provides vital support to ensure smooth daily operations within the organization. This role involves communication, documentation, scheduling, and assisting with onboarding processes for the clients we serve. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Email Communication:
• Compose, send, and respond to emails on behalf of the organization, ensuring professional and timely communication with clients, providers, and external partners.
• Incident Reporting:
• Prepare, write, and submit incident reports for the clients we serve in accordance with organizational policies and compliance requirements.
• Appointment Scheduling:
• Schedule medical and related appointments for clients, coordinate transportation or follow-up as needed, and maintain accurate appointment records.
• Provider Enrollment:
• Access and navigate designated online portals to apply as a provider for new clients and ensure all required documentation is submitted.
• Recordkeeping:
• Maintain organized digital files, including client documents, reports, and communications.
• Administrative Support:
• Assist staff with general administrative duties such as filing, data entry, scanning, and document preparation.
• Collaboration:
• Work closely with service and support specialists, case managers, supervisors, and service providers to support client care and ensure timely completion of tasks.

Qualifications:

• Strong written and verbal communication skills
• Proficiency with email platforms and basic computer applications
• Ability to write clear and accurate reports
• Excellent time management and organizational abilities
• Comfortable navigating online portals and completing digital forms
• Ability to maintain confidentiality and adhere to organizational policies
• Prior administrative or client-service experience preferred